Adoption of AI and digital tech is a competitive necessity: Malcolm Frank

One needs to hire the right talent and partners as a lot of the artificial intelligence and machine learning solutions are bespoke

What are the key areas where artificial intelligence (AI) and machine learning (ML) is proving to be a game changer 

for organisations?

There are three key areas where AI and ML are helping organisations transform their businesses. The first area is digitising the customer experience. Today, banks meet clients face-to-face to discuss opportunities and for portfolio management. All this is changing with digitally aligned processes. Now, we have many use cases of customer interface going completely digital. The second area of focus is developing smart products by creating digital extension of the machines and having AI support these products, thereby changing