Trust you all continue to be in good health and spirits. We live inunprecedented times and expect to continue witnessing change in all aspects of our lives.Despite these trying circumstances and an increasingly complex economic scenario we arehappy to state that your Company improved its scale and reach in the fintech space. Thefinancial year 2019-20 registered a record customer acquisition and significant revenuegrowth of 78% for 5paisa Capital Limited.
The cumulative impact of global slowdown rising trade barriers oilcrisis geopolitical tensions and of course the coronavirus (Covid-19) outbreak resultedin weakened economic activities. Closer home India's growth engines: private consumptionprivate investment and exports slowed down significantly due to tightening credit andpoor customer sentiment. While the Government's fiscal packages are expected to helpeconomic recovery uncertainty looms over the timeframe.
In all of this one thing is quite clear the playbook of how we livelife is transforming rapidly. A few signs of these include the renewed level ofinnovations to incorporate numerous technologies that can today help us work or run ourhomes from wherever we are. Many of these trends are indicative of future adaptations andwill also stay with us even after this storm has passed. In all of this businesses thatare already leaning towards technology should stay ahead and in some cases leap forward.Your Company is a case in point where despite the lockdown we have been able to provideservices as well as witness surge in demand.
Let us observe how adoption of digital technology is stronglytransforming the country. The Government through its 'Digital India' initiative is playinga vital role in making India a digitally- empowered and a knowledge economy. In a bid toramp up the pace of the 'Digital India' initiative the Government has increased theoutlay for the programme by 23% for the year 2020-21. India's internet user base has grownrapidly in recent years propelled by the decreasing cost increasing availability ofsmartphones and high-speed internet connectivity. From internet connections to appdownloads the digital Indian economy is witnessing higher volumes across urban and ruralregion. The increased digital penetration has led to a rise in the number of internetusers in India to 687.62 million in 2019 and is expected to rise to 900 million by 2023.
The dynamic payments ecosystem is also expanding with a robust growthin digital payments channels. The Government has been facilitating adoption of cashlesspayment systems such as digital wallets internet banking credit and debit cards. Risingpopulation dependence on e-commerce growing data availability and the use of biometricshave increased the scope of digital payments in the country. In addition due to theCoronavirus pandemic the Government and the RBI have urged people to utilise digitalpayments more. As a result there has been a spur in the digital modes of payments.
The Indian fintech market is amongst the fastest growing in the worldwith the highest adoption rate of 87% versus the global average rate of 64%. From walletsto lending to discount broking fintech firms have redefined the way businesses function.With cutting-edge technology platforms and capital market opportunities discount brokingfirms are rapidly capturing market share in terms of volume and customer count. Theoverall transaction value of the Indian fintech market is projected to rise fromapproximately USD 65 billion in 2019 to USD 140 billion in 2023.
At 5paisa our customers are at the heart of everything we do. We arecommitted to continuously upgrade and enhance our product portfolio in alignment with theconstantly evolving needs of our customers. In the process of doing so we provide themsecure convenient and hassle-free experience on various platforms. The tremendous growthin our customer acquisition is a testimony to our efforts.
We believe that technology is an important growth driver of all ourfuture strategies. Our robust technology architecture with a DIY model and theRobo-advisory allows customers to carry out transactions through any channel at any giventime and place. Our mobile application is steadily strengthening in terms of reach andvalue. As one of the leading players in the fintech space we will continue to invest intechnology and enhance overall customer experience.
At 5paisa good corporate governance has always been by choice ratherthan by rule. Our focus for effective corporate governance is marked by transparentprocesses and ethical values. A strong governance is the foundation for establishing trustand promoting engagement between the Company and its stakeholders.
Looking forward we aim to be a one-stop investment platform for ourcustomers with technology-led quality solutions and deeper reach across the country.Finally I would like to thank my fellow Board members for their valuable contribution andthe stakeholders for their continuous support in our vision.
|Yours sincerely |
|Dr. Archana Hingorani |