WE ARE PROUD OF THE resilience metropolis HAS SHOWN IN THIS difficult TIME TO ENSUREpersonal SAFETY AND AT THE SAME TIME running THE OPERATIONS WITH limited INTERRUPTIONSWHICH led TO A SUSTAINED PERFORMANCE during THE YEAR.
The year 2020-21 was undoubtedly a year we will never forget. As individuals as aCompany and as a global community we've had to navigate significant challenges andrecalibrate our lives in big and small ways to manage through the COVID-19 pandemic. ForMetropolis the year will also stand out as one of our finest moments for the way wesupported society when it needed us most. I am grateful to the frontline healthcareworkers and other support teams who are selflessly and fearlessly serving humanity duringthese challenging times. The silver lining is the success of large-scale vaccination incontrolling the pandemic that is giving hope to humanity today.
India was relatively successful in managing the first wave of the pandemic. Howeverwith the second wave the virus spread at a much more rapid pace across India. This secondwave also engulfed the rural areas which were relatively less impacted in the first wave.We are cautious and hopeful that with an all-out effort we will be able to overcome thechallenging situation the country is facing. I'm very proud of how we responded and areresponding to the pandemic. We successfully managed to surf through a challengingenvironment while also accelerating the execution of our growth strategy to create aneven brighter future for our Company.
We are proud of the resilience Metropolis has shown in this difficult time to ensurepersonal safety and at the same time running the operations with limited interruptionswhich led to a sustained performance during the year.
Living BY OUR values
Of course our social impact begins at home right at Metropolis with the kind ofenvironment we create for our colleagues who represent nearly every race ethnicitybackground gender and orientation. While there's always more we can do we've come a longway in building an inclusive culture where our colleagues know their unique backgroundsand perspectives are valued and they are inspired to bring their best every day. Thismindset is what drives continuous improvement for our Company and new solutions for ourcustomers.
Driven by our inner force we continued our path to success. Our aspirations can bestrongly sensed from our vision and long-term strategies. This also showcases ourresilience during the year and also during our fight with COVID-19. Our strategies depictour emergence as a stronger player the prime guiding force behind our success during theyear.
In FY21 we continued to build upon our strength in the Indian diagnostics industry. Wemade significant progress executing our strategies as mentioned below:
Continued expanding through inorganic means to reinforce our market position Continuedbuilding our digital capabilities to engage with consumers and doctors Continuedautomating processes and systems to handle future scale Continued getting ready withefficiencies and productivity in system to manage costs better in future
We recognise that acting responsibly and sustainably includes a duty to be a goodsteward of our planet. We've taken many steps over the years to reduce our environmentalimpact both in our operations and in the services that we deliver to our customers. Weare working towards a goal to reduce our impact on environment through energy efficiencyand environmental stewardship. Governance
Our corporate governance structure supports accountability and transparency with astrong diverse board of directors; best practice internal and external; and leadingdiversity disclosure practices. All of this is not just right thing to do but it alsomakes good business sense. Our culture and our leading social and environmental practiceshelp us recruit top talent and strengthen our industry leadership while helping to makethe world a better place.
Going forward I believe it is the need of the hour to deliver medical solutions rightnow even as we develop innovations for the future. We are passionate about Metropolisphilosophy of customer centricity in everything we do. We are courageous in both decisionand action. And we believe that good business means a better world. For me it is a matterof pride to see the commitment and dedication that our employees displayed during thisyear to serve our clients. I am extremely grateful to them our clients the leadershipteam our Board members and all our well-wishers who have supported us with their trustand guidance through this unusual year.
Dr. Sushil Shah Founder & Chairman