PSBs face FinMin heat over delay in release of customers' property docs

State Bank of India has 18,000 pending cases and Bank of Baroda has around 1,000 cases, said the official. The two companies had not responded to Business Standard's emails till Friday evening

The Union Ministry of Finance has chided public-sector banks (PSBs) for failing to promptly release property documents to customers who have repaid loans, calling the lenders’ conduct “unsatisfactory”, according to a senior government official. The backlog of such cases reduced from 29,500 in August 2024 to 20,800 in February 2025. 

“The delays are a breach of customer trust, so the finance ministry has directed PSBs to fix accountability, set strict timelines, and ensure faster release of pledged assets, warning that such lapses damage the public image of PSBs,” said the official on condition of anonymity. 

State Bank of India has