Swiggy explained that the issue was a technical bug and assured users were only charged the appropriate amount at checkout.
On September 21, a user going by the handle "kingslyj" posted on X (formerly known as Twitter) alleges Swiggy overcharged him by Rs 3.09 instead of adding 9 paise to make it a whole rupee amount.
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Another #SwiggyScam ????
— (@kingslyj) September 21, 2023
Recently noticed that all Swiggy txns were for whole figure amounts, while other card txns still had paisa amounts.
Dug a bit and discovered @Swiggy used charge the exact amount to the paisa once upon a time but have since started salami slicing. pic.twitter.com/5z7K8BjqSs
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Holy moly. This is actual fraud and I found that @Swiggy is doing this even for me! Here's my last order and it adds up to 255.60. But they charge 259?
— Deepak Shenoy (@deepakshenoy) September 21, 2023
This stinks. It can't be some random error, it seems to be on purpose to add rs. 3 extra. What's going on? https://t.co/kfm9kGaxXO pic.twitter.com/8mTyCZEmom
Swiggy responds to user concerns
Some users may note incorrect discount amounts in their order history page. However, users have actually paid as per the prescribed discount amount during the checkout. Customers have paid the correct amount. This discrepancy in order history and actual paid value is due (1/2) https://t.co/Ywh4TRn350
— Swiggy Cares (@SwiggyCares) September 21, 2023
Turns out it might just be a display error. Theres an extra rs 3 discount on every order. Platform fee of rs. 5 discounted to rs 2. But in the invoice it shows plat fee of rs 2 only which is the missing rs. 3.
— Deepak Shenoy (@deepakshenoy) September 21, 2023
Confused as I don't keep track of what discount I actually got when…