Call drop way above benchmark; meet with telcos next week: TRAI

The regulator said that it will continue to consider it 'unsatisfactory and violative' if benchmarks are not met

Concerned that call failure rate at points of interconnect is still "way above the benchmark" set, the Telecom Regulatory Authority of India (TRAI) — the telecom regulator  — on Thursday  said it will hold next week a review meeting with mobile operators Airtel, Vodafone and Reliance Jio on the issue.

"According to the data...In the case of Idea Cellular, there was no call failure in any of the circles. There were seven circles in which call failure rates were greater than 0.5 per cent benchmark with regard to Airtel, and 11 circles out of 22 in which call failure was beyond the benchmark, in the case of Vodafone," TRAI Chairman R S Sharma told PTI.

He said call failure rates are "way above the benchmark", and added that the TRAI will continue to consider it "unsatisfactory and violative" if benchmarks are not met.

TRAI had called a meeting in November to emphasise that for customer convenience and consumer protection, it was important that benchmarks pertaining to call drops were met as "soon as possible" and that violation should not continue any further, he pointed out.

According to the current regulations, not more than five calls out of 1,000 can fail at PoIs.

"There has been a substantial improvement...And this improvement has been going on...Still, the figure of 7 and 11 (number of telecom circles where benchmarks are being breached) is worrying. So we have again decided to call a meeting of Vodafone, Reliance Jio and Airtel sometime middle of next week to review the situation and look at roadmaps," Sharma said.

The purpose of the upcoming meeting will be to "understand the issues involved", he said.

"We have maintained a position that our assessment is outcome-based, which means that percentage of call failures is our measurement, and we are not going into the issue of the number of Points of Interconnect (PoIs). However, certain issues have come up on assessment, and how many PoIs are needed...There are many issues that are there," he said.

New entrant Reliance Jio has accused incumbent operators like Bharti Airtel, Vodafone and Idea Cellular of not providing it sufficient PoIs leading to massive call failures, while the operators have blamed the free calls offered by the newcomer for the tsunami of network traffic.

RIL Chairman Mukesh Ambani recently accused incumbent operators like Bharti Airtel of anti-competitive behaviour by delaying providing points of interconnection that had led to the blocking of nearly 900 crore voice calls from Jio to other networks.

"Benefits of Jio's superior technology have been denied to customers due to the anti-competitive behaviour of incumbent operators," Ambani had said while adding that the call block rate has come down to nearly 20 per cent from over 90 per cent.

In a setback to incumbent telecom operators, the TRAI in October suggested imposing Rs 3,050 crore penalty on Bharti Airtel, Vodafone and Idea for allegedly denying interconnectivity to Reliance Jio.

TRAI, in its recommendation to the Department of Telecom, had said it has found the trio to be non-compliant with licence conditions and service quality norms are given the high rate of call failures and congestion at interconnect points for RJio.

"People sometimes think we reviewed, took some action and made some recommendations to the Government and that is the end of the story...It is not the end of the story...It is a continuing problem...So as the problem continues, our efforts to solve the problem will also continue," the TRAI Chairman said.