Icenet eyes Rs 200cr business from KPO

After its acquisition by Citigroup-owned Internet service provider, YOU Telecom, Ahmedabad-based Icenet has new plans up its sleeve.

The company has launched Gujarat's first technical support outsource KPO (knowledge process outsourcing) and expects revenues of Rs 200 crore from the business in the next three years.

The new venture under the brand name of Icenet will offer consumer and enterprise test support to small and medium enterprises (SMEs) in the US and Europe from the company's 50-seater facility in Ahmedabad. It will also look at exploring opportunities in engineering design outsourcing in the coming months.

"We plan to scale up this venture up to Rs 200 crore in the next three years for which we will employ 1,000 engineers for technical support," said Chirag Mehta, CEO and managing director of Icenet.

He added that there was a tremendous market for the technical support outsourcing business and just three to four players in India. Icenet has signed up with its first client, US-based Verso Technologies, a provider of next generation network solutions.

A recent Nasscom and Mckinsey study had identified the technical support outsource business opportunity as US $5 billion per year.