 "Amazon's 'just walk out' checkout tech was powered by 1,000 Indian workers")
Don't want to miss the best from Business Standard?
E-commerce giant Amazon's "Just Walk Out" technology allowed customers to bypass traditional checkouts at its stores, and the company relied on 1,000 Indian human workers to do the job manually, according to a report in Business Insider.
As many as 1,000 workers in India were tasked with reviewing what customers picked up, and ultimately walked out with from Amazon's "Just Walk Out"-enabled stores.
The company said that the technology was driven entirely by computer vision, However, a significant portion of "Just Walk Out" sales required manual review by the team in India. In 2022, the report said that 700 out of every 1,000 "Just Walk Out" transactions were verified by these workers. Following this, an Amazon spokesperson said that the India-based team only assisted in training the model used for "Just Walk Out".
The spokesperson said, "Associates may also validate a small minority of shopping visits where our computer vision technology cannot determine with complete confidence an individual's purchases."
The e-commerce company plans to phase out "Just Walk Out" technology at its Amazon Fresh stores in favour of its Dash Carts. The smart shopping carts will allow customers to avoid checkout lines by tracking and charging for their selections. A spokesperson said that this service is being launched as customers desired features such as easily locating nearby products and deals, viewing their receipts while shopping, and knowing their savings.
Amazon's "Just Walk Out" technology first debuted in Amazon Go convenience stores, where it helped customers to enter by identifying themselves with their Amazon account, pick up items, return items to shelves, and walk out with their final selections without interacting with a cashier.
You’ve reached your limit of {{free_limit}} free articles this month.
Subscribe now for unlimited access.
Already subscribed? Log in
Subscribe to read the full story →*Subscribe to Business Standard digital and get complimentary access to The New York Times
Smart Quarterly
₹900
3 Months
₹300/Month
SAVE 25%
Smart Essential
₹2,700
1 Year
₹225/Month
SAVE 46%
*Complimentary New York Times access for the 2nd year will be given after 12 months
Super Saver
₹3,900
2 Years
₹162/Month
Subscribe
Renews automatically, cancel anytime
Here’s what’s included in our digital subscription plans
Exclusive premium stories online
Over 30 premium stories daily, handpicked by our editors
Complimentary Access to The New York Times
News, Games, Cooking, Audio, Wirecutter & The Athletic
Business Standard Epaper
Digital replica of our daily newspaper — with options to read, save, and share
Curated Newsletters
Insights on markets, finance, politics, tech, and more delivered to your inbox
Market Analysis & Investment Insights
In-depth market analysis & insights with access to The Smart Investor
Archives
Repository of articles and publications dating back to 1997
Ad-free Reading
Uninterrupted reading experience with no advertisements
Seamless Access Across All Devices
Access Business Standard across devices — mobile, tablet, or PC, via web or app
SAVE 25%