Swiggy enables grocery, food delivery via ChatGPT, other AI tools

Swiggy now lets users order food, groceries and book restaurant tables directly via AI tools like ChatGPT and Gemini, using MCP integrations with cash-on-delivery payments

Food and grocery delivery firm Swiggy now enables users to shop for groceries, order food, and make dining reservations directly through popular artificial intelligence (AI) tools, including ChatGPT, Claude, and Google Gemini, among others. In its current form, transactions made through AI tools allow only cash on delivery.

 

The company has launched Model Context Protocol (MCP) integrations across various business verticals, covering Swiggy Food, Instamart, and Dineout. 

MCP functions as a “universal connector” — like a USB-C port — standardising how AI agents interact with application programming interfaces (APIs). As multiple agentic tools enter the market, it reduces the need for custom integrations, enabling AI systems to plug into existing software and execute user-initiated tasks directly. 

With Swiggy’s move, AI agents can perform complex tasks that usually require navigating multiple app screens. For instance, if a user writes, “I need to order ingredients to make Hyderabadi biryani,” the AI agent can handle the entire process, which includes searching for products, comparing options, building and updating the cart, applying the best offers or coupons, getting addresses, placing the order, and even tracking delivery. 

Commenting on the development, Madhusudhan Rao, chief technology officer at Swiggy, said the process will bring ease and personalisation, making on-demand convenience feel effortless. “Swiggy has always focused on solving for convenience at scale, and conversational commerce takes that a step further by allowing users to simply express what they want, when they want it, whether it is to book a table at their favourite restaurant or order drinks and snacks for a match-viewing party,” he said.

 

Last year, Tata-owned BigBasket also ran a similar pilot, enabling grocery purchases directly within ChatGPT using UPI payments. In this case, the AI agent checks BigBasket’s catalogue, presents product options, and with a single confirmation, places the order via Razorpay’s payments stack.

 

While Swiggy is rolling out the service via cash on delivery (COD), BigBasket’s pilot enables transactions through UPI Reserve Pay, which allows funds to be pre-blocked for a specific purpose and debited only upon completion of the transaction.