“Valuations had peaked around 2022, and we have seen a correction after that. While investors are convinced of the scale fintechs can achieve, and their ability to cater to a large number of customers concurrently, they are now focusing on how this scale will be monetised into sustainable revenue models,” said Rohan Lakhaiyar, partner (financial services-risk), Grant Thornton Bharat. Another factor is that the regulatory landscape is evolving and business models have to be tweaked. “Consequently, investors are evaluating how things will play out in the medium to long term, and hence, the wait-and-watch approach,” he added.
The RBI’s Report on Trend and Progress of Banking in India (2024) observed that it had convened structured and open interactions with fintechs at periodic intervals with a view to convey policy initiatives, understand new developments, products, services and use cases, and gather market intelligence. It noted that the financial sector landscape is witnessing paradigm shifts with the advent of emerging technologies like artificial intelligence and machine learning, tokenisation and cloud computing. “While the benefits of their adoption are many, the attendant risks like algorithmic bias, explainability of decisions and data privacy are also high,” it stated.