Indian Investments Into GCC

Out of the GCCs surveyed, 80 per cent reported less than 10 per cent of leadership roles based locally, underscoring the need to accelerate leadership localisation for greater strategic influence

EY GCC Pulse Survey 2025 shows India's GCCs rapidly moving from GenAI pilots to enterprise-scale Agentic AI, strengthening innovation pipelines and taking on wider global decision-making roles

Tamil Nadu has signed a strategic memorandum of understanding with ANSR, a global leader in establishing and scaling Global Capability Centres for fortune 500 companies, the government said. This partnership marks a significant milestone in strengthening Tamil Nadu's position as one of the world's most attractive destinations for technology, innovation and high-value global services. Leveraging Tamil Nadu's dedicated GCC policy, unparalleled employability, and fastest growing tech workforce, the collaboration with ANSR is expected to generate significant investments, advance innovation capabilities and create more than 10,000 high-value GCC jobs in Tamil Nadu, a press release said. "Through this partnership, ANSR will help bring in the next wave of global corporations. We will support them with policy enablement, fast approvals, site selection and strong talent linkages," Minister for Industries TRB Rajaa said. "We want Tamil Nadu to be the world's most competitive GCC destination.

India's tech sector is poised for strong expansion as global capability centres shift from AI pilots to full-scale deployment, creating new roles, reshaping legacy jobs

IT major Infosys on Monday introduced an AI-first model aimed at speeding up the establishment and transformation of global capability centres into AI-driven hubs that promote innovation and growth. The solution allows enterprises to redefine their Global Capability Centres (GCCs) as strategic assets that drive innovation, enhance agility, and create competitive advantages in an AI-driven world, the company said in a regulatory filing. "The AI-first GCC Model provides an end-to-end path from comprehensive setup support to scalable talent strategies and operational readiness, while enabling AI-led transformation with production-grade agents and a unified platform fabric. "Infosys' new GCC model brings together Infosys Agentic Foundry for building and scaling reliable production-grade AI agents, EdgeVerve AI Next as the unified platform to run applied and agentic AI at enterprise scale, and Infosys Topaz, to infuse AI-first services and solutions across the GCC lifecycle," the company

Infosys said that the new model includes end-to-end GCC setup management, AI-enabled operational improvements, talent development, and a range of other operating structures

India's emergence as a hub for Global Capability Centres (GCCs) with a potential to create 2.8-4 million new jobs by 2029-30 has brought to light the sector's need to meet various legal obligations, according to a report. The report by TeamLease, GCCs in India: Cultivating Capability, Ensuring Compliance', revealed that India hosts over 1,800 GCCs, accounting for 55 per cent of the world's total, employs 1.9 million professionals and generates USD 64.6 billion in export revenue in FY25. According to the report, India's GCC sector is projected to add another 2.8-4 million jobs by FY30. Nearly one in five of these will be for freshers with digital skills in AI, cloud, data engineering, and cybersecurity, underscoring the growing shift towards a "digital-first" workforce. However, this rapid expansion is unfolding within an increasingly intricate regulatory landscape. Each GCC operator must comply with more than 500 distinct legal obligations, leading to over 2,000 annual legal ...

The real estate investment trust (Reit), backed by Sattva Group and Blackstone, also achieved annual rental escalations on over 90 per cent of leases signed during the H1 period

Mid-tier global firms setting up GCCs for first time power the surge in flexible workspace demand

Rating agency ICRA has estimated that the number of Global Capability Centers (GCCs) in India will increase to more than 2,500 in the next five years, creating huge demand for office space. In 2024-25 fiscal, GCCs leased a record 24 million sq ft of Grade A office space across the top six cities, with their share in total leasing rebounding to 37 per cent from a low of 27 per cent in FY23, the rating agency said in a statement. ICRA projected that GCCs would take on lease 50-55 million square feet of Grade A office space during FY26 and FY27, potentially contributing 38-40 per cent to the total office space demand in the top six markets- Bengaluru, Chennai, Delhi-NCR, Hyderabad, Mumbai Metropolitan Region (MMR) and Pune. ICRA expects "the number of GCCs to rise from about 1,700 currently to more than 2,500 by 2030, generating over USD 100 billion in revenue and scaling workforce capacity by 1.5-2 times." Anupama Reddy, Vice President and Co-Group Head, Corporate Ratings, ICRA, said

Global corporations, including JP Morgan, Fidelity International, Barclays Bank, Lowe's, Lufthansa, McDonald's, and Cargill, are expanding their delivery centres in India

Smartworks Coworking Spaces Ltd has launched a tailor-made solution to help foreign companies establish large Global Capability Centers (GCCs) in India. In a regulatory filing on Monday, Smartworks said it has launched 'SmartVantage', a purpose-built solution designed to accelerate the next phase of growth for GCCs in India. Smartworks will offer large-format, whole-building campuses - many spanning over 5,00,000 sq. ft. - that can be tailored to reflect the unique identity of GCCs. The company, which has a portfolio of 12 million sq ft across 14 cities in India and Singapore, through this dedicated solution will provide GCCs with multi-city continuity and faster time-to-go-live. "For GCCs, flexibility is critical - they need quick turnaround spaces with the ability to expand seamlessly as they grow, and our pan-India presence, speed to office delivery within 60 days and robust portfolio make that possible," Neetish Sarda, Founder & Managing Director of Smartworks, said. With ...

Earlier this year, Citi announced that it would cut around 3,500 jobs at its technology centres in China as part of a global effort to simplify and shrink global tech operations

Trump's $100,000 H-1B visa fee can push Wall Street banks to hire more Indian engineers and rely heavily on GCCs in India, according to a report by Bloomberg

Experts say the US visa fee hike will push firms to expand global capability centres in India, but warn GCCs must move beyond delivery roles to create greater value

This could not have come at a worse time because the IT companies are already under pressure for low single-digit growth for two consecutive years due to weak macroeconomic environment

Such smaller GCCs now make up about 27% of the country's total GCC ecosystem

Maddee Hegde, executive vice president and head of the company's business process service (BPS) and GCC units, told Business Standard in an interaction-Coforge is focusing in its core verticals

Last month, Titan also announced that its has signed an agreement to acquire a 67% stake in Damas LLC, the holding company for the Damas jewellery business in the GCC region

The key problem, say tax experts, lies in the classification of GCCS and what they do: while tax authorities look at the share of operational work done in India