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Human resource technology in retail works best not when solely relying on advanced systems, but when it helps frontline employees in turning store space into a better customer experience, according to recent research. The findings of the study conducted by researchers from the Goa Institute of Management (GIM), Indian Institute of Management (IIM), Ranchi and the University of Missouri, Kansas City, USA, have been published in the International Journal of Sociology and Social Policy. The study found that, considering the social and technological context in which firms operate, their strategic choices shape their HR strategy, which in turn guides technology choices. The research, which comes at a time when Indian retail leaders face pressure from competitors and consultants to digitise human resources and workforce management, shows that simply adopting technologies used by large global retailers often does not work effectively in many retail contexts. "In retail, technology does no
India's retail market is expected to more than double to Rs 210-215 lakh crore in 2035 from Rs 90-95 lakh crore in 2025 as the country continues to outperform major global economies and is on track to become the world's third largest economy, according to a report released on Monday. As India's retail sector enters its next phase of growth, success will favour those who combine clarity of focus with disciplined execution and AI-led transformation, as per the report -- 'Winning Codes for Retail 2035: Capturing the Rs 200 Trillion Prize' -- released jointly by Boston Consulting Group (BCG) and the Retailers Association of India (RAI) at the Retail Leadership Summit 2026. Retailers who embrace structural change across consumer engagement, operating models, and talent will be best positioned to capture disproportionate value in the journey towards a Rs 200 lakh crore retail market, it said. Explicit trade-offs and disciplined execution are critical to delivering a differentiated custom
Mobile retail company SS Retail has filed preliminary papers with capital markets regulator Sebi to raise Rs 500 crore through its initial public offering (IPO). The company's maiden public offering will be a combination of fresh issue of shares worth Rs 300 crore, along with an offer for sale (OFS) of Rs 200 crore by promoters and other shareholders, according to the draft red herring prospectus (DRHP). As per the draft papers filed on Saturday, proceeds of the fresh issue will be used to fund capital expenditure for fit outs towards setting up of new stores in FY27 and FY28; working capital requirements; and general corporate purposes. SS Retail is a multi-brand retail chain for mobile phones, accessories and other electronic items, with operations in four states -- Maharashtra, Karnataka, Madhya Pradesh, and Goa with focus on tier-II and tier-III cities and beyond. As of March 31, 2025, the company operated 347 stores in India, of which 334 stores were in Maharashtra. On the .
India's online shopping habits are becoming less reliant on festive periods, although mobiles and electronics continue to dominate the September-October sales spike, according to a study by consulting firm Redseer. The country's online retail sector is gradually moving towards a more balanced, year-round demand curve. However, categories like mobiles and electronics remain highly reliant on the annual festive surge, making them the riskiest to manage operationally, the report said. "India's online retail landscape is evolving towards a more balanced demand curve, but Mobiles and Electronics still dictate the rhythm of the festive season. "Mobiles have the most dramatic swing, with a Seasonality Index Difference of 1.7. Electronics follows closely with a difference of 1.3. Both peak sharply in September-October, with Mobiles reaching a monthly index close to 2.3 and Electronics nearing 2.0. This heavy reliance on the festive season confirms their demand is highly concentrated," Redse