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Facial recognition at Chaayos sparks calls for data protection law

Customers at Chaayos complained about the camera technology they said captured images of them without their consent, with no information on what the data would be used for, and no option to opt out

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Reuters
The use of facial recognition technology at a popular Indian cafe chain that triggered a backlash among customers, led to calls from human rights advocates on Monday for the government to speed up the introduction of laws to protect privacy.

Customers at Chaayos took to social media during the last week to complain about the camera technology they said captured images of them without their consent, with no information on what the data would be used for, and no option to opt out.

While the technology is marketed as a convenience, the lack of legislative safeguards to protect against the misuse of