Freshdesk: How a disgruntled traveller went on to set up a rocking start-up

Freshdesk, a provider of cloud-based customer engagement software, is BS start-up of the year 2016

In 2009, Girish Mathrubootham, who was instrumental in developing four helpdesks for Zoho Corporation, returned to India after a stint in the US. While his luggage was in transit, his television set got damaged and he did not get insurance reimbursement despite running from pillar to post.
 
Twenty-eight e-mail threads and six months later, a bitter Mathrubootham posted his experience on an online forum where expatriates from the US look for support in shifting to India. He got an immediate response from the logistics firm and his complaint was closed within a day, prompting Mathrubootham to start a new