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Zomato and Swiggy agree to resolve issues, meet in September again

On August 26, NRAI had written to Zomato, Swiggy, UberEats, and Foodpanda, raising eight critical issues it has with the companies

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NRAI hit out at Zomato for trying to introduce Gold delivery vertical

Neha AlawadhiKaran Choudhury New Delhi/ Bengaluru
The National Restaurant Association of India (NRAI) and top two online food aggregators, Zomato and Swiggy, have agreed to discuss and resolve the issues between them at the earliest. The two sides will meet again in the second week of September. 

“On Thursday, NRAI deliberated eight critical issues pertaining to the online delivery space with Swiggy and Zomato. Both of them deduced issues of deep discounting, high and uneven commission charges, data masking and mandatory bundling of services which are crippling the restaurant industry. There is an in-principle agreement to resolve these issues within specific timeline,” NRAI said of the meeting

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First Published: Aug 31 2019 | 1:06 AM IST

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