 "MyGov app")
What does it take to build and scale an application for 1.3 billion people? The right intent, partners, technology (tech), and a whole lot of cooperation.
The MyGov Corona Helpdesk chatbot was launched last year in March as the pandemic began taking hold in India. Initially aimed at providing credible information from India's government and global sources, the application has since added new and more useful features, such as providing users with their Covid-19 vaccination certificates, and now even booking their vaccination appointments through the chatbot.
"The chatbot was launched in record five days from conceptualisation on March 13, 2020,
