Angry customers, difficult management: How bankers are coping with note ban

In the initial days of demonetisation, banks had taken the help of some retired staff, but the employees are on their own now

Bank managements are doing little to boost the morale of employees at branches who are meeting the hectic demands of demonetisation, handling angry customers in queues, making do with limited cash from currency chests, and forgoing year-end leave. 

The old notes they are accepting and the entries in their books and accounts are subject to multi-layer monitoring. First, the bank’s internal auditors are checking these and then supervisors from the Reserve Bank of India (RBI) are working on them. Sometimes, investigative agencies are sweeping in, demanding to check books and the cash stock.

There is not much bank employees can