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Home durables: Govt moves to protect consumers' right to repair-maintenance

The government has sent letter to 23 home appliance companies, including LG, Samsung, Havells, Philips, Sony, and Bluestar

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Currently, most consumer durable products face problems in getting their defective products repaired or exchanged

3 min read Last Updated : Oct 31 2022 | 6:10 AM IST

In a move to protect customers’ rights to repair and maintain home appliances, the Centre has asked top consumer durables firms to share data towards creation of a common repository of information on their service centres and repair policy. The Union Ministry of Consumer Affairs has reached out to LG, Samsung, Havells, Philips, Sony, Bluestar, Panasonic, among others on the issue, two senior government officials said.

The move is expected to empower consumers’ right to access such data with ease and enable them to have “full ownership” of these products, including the right to repair products at affordable prices, the officials

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