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Govt has its way on social media grievance redress; GACs to be formed

This comes with MeitY notifying on Friday the IT (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2022, after five months of deliberations

Social media, digital rules, IT rules, social media intermediaries
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Users have to appeal to the GAC within 30 days of receiving a communication from a grievance officer in the case of a dispute. The process, from filing an appeal to taking a decision, will be done online

Sourabh Lele New Delhi
Grievance appellate committees (GACs) to redress content-related complaints of social-media users will be a reality despite the objections of big tech firms.

This comes with the Ministry of Electronics and Information Technology (MeitY) notifying on Friday the IT (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2022, after five months of deliberations.

The IT rules, 2021, require significant social media intermediaries — platforms with more than 5 million users — to appoint a resident grievance officer to decide on content-related complaints. In June, the MeitY proposed a GAC, which could override the decisions of grievance officers.

In June, when the draft proposals

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First Published: Oct 29 2022 | 12:04 AM IST

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