Indian banks are becoming more prudent about customer experience as more than one in three credit card applications are getting approved in a day, said Satish Pillai, chief executive officer and managing director of credit information agency Transunion CIBIL.
Speaking at the second edition of the Digital Lenders Association of India conclave in Mumbai, Pillai said the banking system was receiving more than 14 million unsecured loan applications each month and 40 per cent of the applicants were new customers.
He said even though access to credit was improving, the experience necessarily was not even because banks had made some strides in

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