Soon, telecom sector ombudsman to address consumers' grievances

Telecom consumers will soon have an ombudsman who will address grievances related to poor quality or any telecom service related query and also punish telecom operators.

Telecom Commission has approved the creation of the ombudsman, which will be set up by Telecom Regulatory Authority of India (Trai). The Department of Telecommunications (DoT) will initiate the necessary amendments in the Trai Act so as to empower the regulator to set up the ombudsman. “The regulator had said they do not have the powers to create the ombudsman, therefore it is now proposed to give them the powers,” Telecom Secretary Aruna Sundararajan