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Customer service as therapy best for those who just want someone to listen

Some people who could benefit from more formal therapy avoid going because they believe there is a stigma around mental health issues

Representative Image

Representative Image

Maggie Parker | NYT
When Kate Lacroix was driving alone from Seattle to Vancouver for a funeral, she called AT&T to get an international wireless plan. By the time she arrived, not only did she have a new phone plan, she also had a refreshed outlook on life and death.
“I was feeling lonely and wistful,” she said, “so I shared, ‘I’m headed to a funeral for a person who was a stranger but became a friend.’” The customer service agent said, “Well, everyone’s a stranger before they’re a friend.”
Lacroix appreciated his thoughtful response. “It was something a therapist might say

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First Published: Jun 29 2019 | 11:26 PM IST

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