Business Standard

Customer service as therapy best for those who just want someone to listen

Some people who could benefit from more formal therapy avoid going because they believe there is a stigma around mental health issues

Representative Image
Premium

Representative Image

Maggie Parker | NYT
When Kate Lacroix was driving alone from Seattle to Vancouver for a funeral, she called AT&T to get an international wireless plan. By the time she arrived, not only did she have a new phone plan, she also had a refreshed outlook on life and death.
 
“I was feeling lonely and wistful,” she said, “so I shared, ‘I’m headed to a funeral for a person who was a stranger but became a friend.’” The customer service agent said, “Well, everyone’s a stranger before they’re a friend.”
 
Lacroix appreciated his thoughtful response. “It was something a therapist might say

Don't miss the most important news and views of the day. Get them on our Telegram channel

First Published: Jun 29 2019 | 11:26 PM IST

Explore News

To read the full story, subscribe to BS Premium now, at just Rs 249/ month.

Key stories on business-standard.com are available only to BS Premium subscribers.

Register to read more on Business-Standard.com