Artificial intelligence (AI) seems to be the new technology buzzword. Hardly a day passes without an article, research report or announcement on the subject. Views on AI range from fear for the human race itself to unalloyed positivity that this technology is as big as the Industrial Revolution itself in its potential to transform productivity and the way we work and live. After decades of hype, AI-related technologies seem to be on the verge of transforming broad sectors of the global economy. As AI penetrates into the enterprise-technology landscape, it has become a controversial topic for information technology (IT) services
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