Babulal Das filed a complaint before the Howrah District Forum alleging he had applied to Aviva Life Insurance for the purchase of two single-premium policies, having a premium of Rs 61,854 each. But the company had wrongly issued him regular traditional policies, which required the payment of periodic premiums. In his complaint, he stated that corrections were not made to the policy even after he had pointed out the anomaly. Das sought a refund of his premiums, along with compensation and costs.
The insurer contested the case. It stated that Das was an educated person who had applied voluntarily for the
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