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Kanika Datta: A good CEO may not mean good service

SWOT

Kanika Datta  |  New Delhi 

But when it comes down to the brass-tacks of service quality, the equation isn't always so simple. Successful CEOs who deliver good profits and dividends to shareholders may not necessarily make an appreciable difference to the quality of service his or her organisation delivers to customers.

The question came to mind as the news of Arun Sarin's shock resignation broke over the newswires on Tuesday. Sarin can by no means be called a failure as a CEO. He's created one of the world's largest mobile companies and a profitable one in a challenging environment. The company reported record profits of $13.2 billion and a 14 per cent sales growth that beat most analysts' predictions. Even the most sceptical of Vodafone's investors

First Published: Thu, May 29 2008. 00:00 IST
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