The writer is chairman, Nasscom, and managing director, Quatrro

Raman Roy, CMD, Quatrro. Image courtesy Nasscom ILF 2013

India's BPO industry did not originate by design but we stumbled upon it by mere chance. We sensed the opportunity and proved that service centres in India to meet international standards for global clients can be a reality.

BPO 4.0 can create the next million jobs in Rural India

Business Standard

Last month, Tata Consultancy Services, India's largest software services company, announced the launch of its Digital Software & Solutions Group business unit, as clients globally focus on organisational transformation to keep themselves aligned with emerging technologies. Chief Executive and Managing Director N Chandrasekaran, in an interview with Bibhu Ranjan Mishra and Surabhi Agarwal, talks about how the company is preparing itself to tap those opportunities. Edited excerpts:What was the need to set up the digital business unit?In the next few years, digital is going to bring massive transformation. It (digital) is a combination of all the powerful technologies, and not only social media, mobility, big data, analytics and cloud. These are giving opportunity to reimagine the way business is done. So, I think it is important to bring together our knowledge of technology, global best practices, methods, domain knowledge and knowledge of the customers.Is the traditional information

Raman Roy

Raman Roy

Raman Roy

BPO 4.0 can create the next million jobs in Rural India

Challenges of a rapidly changing world