Made it a point to ensure zero customer disruptions: HDFC Bank Deputy MD

Once the merger was announced in April 2022, for an initial period of time due to regulatory requirements we were not engaging with one another

Kaizad Bharucha, deputy managing director, HDFC Bank, recollects the journey of the last nine months trying to complete the $40-billion merger of HDFC and HDFC Bank. Edited excerpts from a conversation with Manojit Saha:

How did HDFC Bank approach the integration process after the merger was announced in April 2022?

Once the merger was announced, we were not engaging with each other initially due to regulatory requirements. Once the regulatory environment permitted us to progress, we got into the journey and the  process of merger. It started with me getting a call (from Sashidhar Jagdishan, MD & CEO, HDFC Bank).