SPONSORED CONTENT

GTPL partners with Aprecomm to bring innovation to customer experience with network intelligence

January 10, 2022 23:30 IST | ANI Press Release
Tennis player James Blake
Aprecomm

Bengaluru (Karnataka) [India], January 10 (ANI/BusinessWire India): GTPL Hathway Limited, one of the largest Multi-Service Operator (MSO) in India with cable TV distribution and high-speed broadband service distribution, today announced investment in innovative technology to remotely optimize its residential Wi-Fi connections through a partnership with Aprecomm.

This A.I. technology will help GTPL bring down the customer issue resolution time and enhance the customer experience on its network of more than 700K connected broadband households.

Aprecomm's AI Engine allows GTPL to convert its Household connections to A.I. enabled Smart WiFi access points. The technology offers proactive monitoring and measuring of the Wireless Experience of the connected devices and provides real-time insights to improve the reliability and performance of the network.

Speaking on the development, Anirudhsinh Jadeja, Managing Director, GTPL, said, "GTPL believes in continuous investments in technology in order to keep innovating and providing the best service to our consumers. The partnership with Aprecomm will aid us in our efforts to ensure the best experience for our broadband consumers with faster and proactive resolution of potential issues."

Pramod Gummaraj, CEO, Aprecomm, said, "We are very happy to work with GTPL and bring the latest technology into their network which can assist them with up to 50% reduction in customer support handling time and phenomenal improvement to the customer experience. We are looking forward to bringing more innovation in Network Automation in the coming months."

The measurable improvements offered by the integration between GTPL and Aprecomm also lead to lower maintenance cost and improved customer satisfaction for one of the country's fastest growing ISPs.

Guharajan Sivakumar, CTO, Aprecomm said, "With Aprecomm's vendor agnostic technology, GTPL is now able to manage and monitor ONUs through a unified interface, ensuring assured internet experience to their customers."

Guru Prasad V, CTO of GTPL Hathway Ltd said, "We have already started deploying this technology and could see the ease with which we are able to measure the customer experience and take proactive actions to improve it. Aprecomm technology immensely helps us to achieve Network Automation."

This story is provided by BusinessWire India. ANI will not be responsible in any way for the content of this article. (ANI/BusinessWire India)

DISCLAIMER


(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

 

Dear Reader,


Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

GTPL partners with Aprecomm to bring innovation to customer experience with network intelligence

Bengaluru (Karnataka) [India], January 10 (ANI/BusinessWire India): GTPL Hathway Limited, one of the largest Multi-Service Operator (MSO) in India with cable TV distribution and high-speed broadband service distribution, today announced investment in innovative technology to remotely optimize its residential Wi-Fi connections through a partnership with Aprecomm.

This A.I. technology will help GTPL bring down the customer issue resolution time and enhance the customer experience on its network of more than 700K connected broadband households.

Aprecomm's AI Engine allows GTPL to convert its Household connections to A.I. enabled Smart WiFi access points. The technology offers proactive monitoring and measuring of the Wireless Experience of the connected devices and provides real-time insights to improve the reliability and performance of the network.

Speaking on the development, Anirudhsinh Jadeja, Managing Director, GTPL, said, "GTPL believes in continuous investments in technology in order to keep innovating and providing the best service to our consumers. The partnership with Aprecomm will aid us in our efforts to ensure the best experience for our broadband consumers with faster and proactive resolution of potential issues."

Pramod Gummaraj, CEO, Aprecomm, said, "We are very happy to work with GTPL and bring the latest technology into their network which can assist them with up to 50% reduction in customer support handling time and phenomenal improvement to the customer experience. We are looking forward to bringing more innovation in Network Automation in the coming months."

The measurable improvements offered by the integration between GTPL and Aprecomm also lead to lower maintenance cost and improved customer satisfaction for one of the country's fastest growing ISPs.

Guharajan Sivakumar, CTO, Aprecomm said, "With Aprecomm's vendor agnostic technology, GTPL is now able to manage and monitor ONUs through a unified interface, ensuring assured internet experience to their customers."

Guru Prasad V, CTO of GTPL Hathway Ltd said, "We have already started deploying this technology and could see the ease with which we are able to measure the customer experience and take proactive actions to improve it. Aprecomm technology immensely helps us to achieve Network Automation."

This story is provided by BusinessWire India. ANI will not be responsible in any way for the content of this article. (ANI/BusinessWire India)

DISCLAIMER


(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

image
Business Standard
177 22