OMIND TECHNOLOGIES: Powering Business Operations Through AI-Driven Digital Transformation

The last decade has largely belonged to advancements in Artificial Intelligence and Machine Learning technologies, fundamentally transforming how enterprises approach CXM within their operational frameworks. ML-empowered Conversational AI has automated operations and leveraged deeper intelligence applications across communication channels to enable meaningful and personalized CX deliveries.

Omind Technologies, a fast-growing digital transformation company, is helping brands improve their competencies and outcomes to match the ever-increasing customer demands across industries by incorporating AI & ML-enabled automated solutions in their operational frameworks. They are empowering enterprises to ensure superior CX by delivering innovation with an ever-evolving suite of digital solutions built using cutting-edge technologies, including cloud-based computing, RPA, NLP, and speech-to-text.

AI, Analytics & Big Data are set to power real-time customer engagements in the coming years

In the current digital environment, consumers are constantly liking, sharing, scrolling, and swiping on multiple platforms, exchanging massive amounts of data. Omind Technologies uses AI & ML capabilities to analyze this data and extract valuable insights into customer desires and expectations, ensuring superior customer experiences.

“Customers no longer distinguish between channels or departments, especially in an omnichannel environment. They see enterprises as a single brand and not as a collection of different entities, divisions, or departments. Hence, it is critical to maintain consistency in customer experiences across channels, be it voice-based or non-voice-based,” – Ganesh Marve (CEO, Omind Technologies).

As a result, companies must align their brand voice & identity across communication channels, as poor performances on any single channel can massively impact consumer perceptions. Even competitors (and their brand promotional activities) play a major role in determining customer expectations in the current marketplace.

Omind Technologies’ AI-empowered solutions aim to enable businesses automate Big Data collection and analysis to help improve operational competencies with data-driven insights. Eventually, this data will enable businesses to ensure swift responses, effective issue resolutions, and more meaningful and personalized services to match customer demands.

The future of AI with Omind Technologies

Artificial Intelligence has limitless possibilities and can deliver great results to automate every operation within modern enterprises.

“Artificial intelligence can someday become the ultimate and the most advanced version of Google. At its most advanced state, it could become the ultimate search engine. It would understand everything on the web, determine exactly what users wanted, and deliver accurate and customized results. There is still a fair distance for us to cover until we get there, but that is the ultimate aim. That is what we strive to achieve here at Omind Technologies,” says Ganesh Marve.

Augmented AI is the way forward, and Omind Technologies aims to bring this digital transformation into businesses across industry verticals. From concept development to completion and deployment, the technology developer is delivering innovation to companies through the integration of AI-empowered technologies. Today, the key technology-driven solutions at Omind Technologies include the following:

Mind Workplace: An all-inclusive workforce management software to manage daily operational challenges & improve productivity, efficiency, and performance significantly.

Mind QA: A 100% automated Quality Assurance tool to monitor performances and identify key improvement areas through KPI analysis.

Mind RPA: A new-age RPA solution to effortlessly blend unstructured and structured processes into a conventional workflow for maximized production and revenues.

Mind Chat: A customizable chatbot solution that uses Conversational AI across communication channels to deliver personalized, human-like conversations.

Omind Technologies aims to reinvent CX deliveries with augmented AI implementation and other customized innovations targeting specific challenges and pain points in the industry. The digital transformation company was the recipient of the ‘Most Impactful System Award’ by The Global Workforce Management Forum (GWFM) in 2020 for its Mind Workplace technology, demonstrating maturity in adoption and design that results in creating value for the business.