Just a day after applying for a universal banking licence, Jana Small Finance Bank’s (SFB’s) Managing Director and Chief Executive Officer Ajay Kanwal tells Harsh Kumar in a phone interview that awareness remains a key challenge for the growth of SFBs. “Many customers, especially at the upper end, still don’t fully understand what an SFB is. That awareness is improving gradually, but it takes time,” he says. He also discusses the bank’s future plans and growth strategy. Edited excerpts:
Since Jana SFB has applied for a universal banking licence, how are you approaching this transition, and when do you expect