Regulations in financial services key to ensuring customer protection

The new generation requires speed, convenience, completeness of transactions, and continuous support

Even though compliance with regulations in financial services can be costly, they play a critical role in ensuring that the industry has sufficient safeguards for customer protection, highlighted industry leaders at a panel discussion of the Business Standard Insight Summit 2024, titled ‘Navigating the future of financial services in India: Tech road map”. Girish Krishnan, director-Payments and Merchant Services, Amazon Pay India; Saurabh Tiwari, chief technology officer (CTO), PolicyBazaar; Ashish Sehdev, vice-president & head Asia PAC, Everest Group; and Srikanth Subramanian, MD & CEO, Angel One Wealth, said tech adoption had to evolve, keeping in mind the demand from the