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How to protect yourself from unsolicited cards, fraudulent transactions

If you receive an unsolicited credit card, raise an objection and communicate with the bank in writing; escalate if you do not receive a positive response within 30 days

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According to legal experts, when an unsolicited credit card arrives, the customer must treat it as an uninvited financial risk. (Photo: Shutterstock)

Sanjeev Sinha New Delhi

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A recent case before the Delhi High Court has put the spotlight on how vulnerable consumers are to unauthorised credit card transactions and poor grievance redressal by banks. After a New Delhi-based lawyer was harassed for refusing to pay charges on a credit card he never activated — and for fraudulent transactions he never made — the court stepped in with strong directions to protect customers, tighten bank accountability, and push the Reserve Bank of India (RBI) to overhaul its complaint-handling system. The case serves as a wake-up call for all credit-card holders.
 
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