A recent case before the Delhi High Court has put the spotlight on how vulnerable consumers are to unauthorised credit card transactions and poor grievance redressal by banks. After a New Delhi-based lawyer was harassed for refusing to pay charges on a credit card he never activated — and for fraudulent transactions he never made — the court stepped in with strong directions to protect customers, tighten bank accountability, and push the Reserve Bank of India (RBI) to overhaul its complaint-handling system. The case serves as a wake-up call for all credit-card holders.
How to cancel an unsolicited credit card?

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