    What is the term used to define physical and digital mail, documents and packages that flow across organisations to their customers and back? It encompasses people, technology and processes from document creation to production, distribution and management.

Answers to last week's quiz (#133)

Business Standard

Maggi, the dominant leader in the instant foods market for over 25 years now, is not taking any chances. That explains why Nestle, the company that owns the brand, is constantly adding a new buzz around it &ndash; both in the urban as well as rural markets.

Maggi: Best of both worlds

It&rsquo;s one of the oldest soap brands in the Godrej stable and was created by Burjor Godrej, nephew of Adeshir Godrej, founder of the group 58 years back. If the Rs 250 crore brand is still going strong, analysts see two reasons for it.

Cinthol sticks to freshness pitch

Book fairs happen, but organisational ineptitude and official apathy are failing both the industry and consumers.

Fair is foul

I have been driving a Maruti Suzuki Baleno for the last six years and would like to upgrade to a slightly bigger car now. My priorities are safety, space and driving comfort. I drive often with my wife, children (two boys, aged 12 and 7) and my mother during weekends so safety and space are critical, while I do about 40 km within Mumbai city traffic during the week, so I need a fair degree of comfort as well. My budget is Rs 10 lakh or thereabouts. I was thinking of the Toyota Corolla, and maybe the Chevrolet Optra or the Honda City.

Safety first

Manufacturers don&rsquo;t pause, it appears, when it comes to golf equipment and accessories. Every season must yield new innovations, and 2010 is no different. Anand Sankar does the rounds and comes up with what&rsquo;s on offer.

Swing things

Brinda and Parth Shah listen to traditional wisdom even as they introduce modern materials and methods into their building practice in Rajkot.

A home of their own

Sometime back, I had drawn a parallel between Alvin Toffler&rsquo;s The Third Wave (1980) and wine in India. The pioneers (Indage, Grover, and Sula) had set up the &ldquo;First Wave&rdquo; of wineries in the years before a wine-friendly policy. The &ldquo;Second Wave&rdquo; of wineries followed the 2001 Maharashtra Grape Processing Policy &mdash; mostly grape farmers, with little understanding of sales and marketing. The &ldquo;Third Wave&rdquo; would consist of people with the means and ability to make good wine and market them in India and abroad.

Three cheers for enterprise

Siddhartha Das combined traditional Indian crafts in refurbishing an office that steers clear of the glass and steel stereotype.

A crafty makeover

There&rsquo;s a snobbish trend these days to assume that if you spend time and money on glossy art books with more images and less text, you know very little. I used to be one of those snobs too. But then I changed my mind. The more I think of it, the more I realise that a good publication with good reproductions is really the only way most of us will ever really see art. If you wanted to see Matisse&rsquo;s famous &ldquo;Dancers&rdquo;, would you travel to the Hermitage and spend a day there? Ideally, yes. But in our own rushed lives, sadly, this is unlikely. But you could see it in any of the many books available all over India.

Art under cover

I know&mdash; so did Martin Luther King, and so did Abba. But my dream is neither about the state of Mississippi being transformed into an oasis of freedom and justice, nor about having a song to sing to help me cope with everything. Mine is possibly harder to turn into reality.

I have a dream...

2009 was a tough year for UTV television.

She&#39;s not kidding

Using literature and art in addition to news reports, detainee logs and the 9/11 commission report, Amitava Kumar offers an unusually broad view of the war on terror.

A terrible beauty

Indian fashion must embrace a new female aesthetic.

A fat lie

&ldquo;Hate was just a failure of the imagination&rdquo;: this line from The Power and the Glory left a lasting impression on Amitava Kumar when he read Graham Greene&rsquo;s novel in his late teens. Post-September 11, Kumar writes, he returned to Green&rsquo;s &ldquo;dictum&rdquo; to understand how writers and artists (&ldquo;the imaginative lot&rdquo; he calls them) try and understand the &ldquo;voice and detail of the actors participating in the war on terror&rdquo;.

Art as catharsis

The British detective novel has famously been popular with little old ladies. Part of its charm in that market is its safe-as-houses premise of violent deeds staged in a limited compass, and a cast of suspects numbering no more than a dozen.

Black Frost

Another decade has bitten the dust, but one thing remains a constant &mdash; this country is still among the greatest places on earth to travel. Winter hasn&rsquo;t yet said goodbye and the weather&rsquo;s perfect for setting out on a long drive, so here&rsquo;s a selection of places you can drive and ride to. Before you ask, the list is almost entirely random and isn&rsquo;t in any order of ranking &mdash;they&rsquo;re all great destinations.

Bends in the road

High-fidelity broadband is enjoyed only by the chosen few as, for most, connections are just not broad enough.

India on hold

Attempts made by new entrants like Aircel to popularise the use of mobile internet have drawn attention to this particular communication platform. Aircel&rsquo;s Pocket Internet offers mobile internet services at Rs 14 (for three days) and Rs 98 (for a month).

Mobile 'net: High-cost data on the move

Microsoft never got things so right. It has taken a long time to bring its flagship Office suite to the web (think Google Docs) and now Office 2010 (beta version) is finally available for download. Within days of its announcement, it has already been downloaded by over 2 million users. In the wake of potential challenges from Google&rsquo;s browser-based apps and its new Chrome operating system, the software giant&rsquo;s three screens strategy &mdash; ability for products to synchronise across phone, browser and desktop &mdash; seems to be finally working.

Building a better Office

He could be just another 28-year-old who finds it hard to conceal his excitement over social networking sites like Twitter. But, Yuvraj Singh is no ordinary celebrity blogging and attracting fans online. Though the cricketer acknowledges his late entry into the cyber world, he has a few aces up his sleeve.

Hitting a six online

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