Page 2 - Consumer Awareness

Insured cannot claim same expense twice

The National Commission concluded that reimbursement for the same head of expense, namely surgeon's fees, cannot be claimed twice

Govt starts hackathon to fight dark patterns on e-commerce websites

Dark patterns are defined as practices or deceptive design patterns using user interface/user experience interactions on any platform, designed to mislead or trick users

Indians trust YouTube and Whatsapp over the mainstream media: Report

A report emphasising the importance of fact-checking found that 92 per cent of Indians felt confident in their ability to distinguish fact from fiction

Medical devices must display essential information on packaging: Govt

The department of consumer affairs has mandated that pharmaceutical clearly display important information on their packaging so consumer can make informed decisions

Govt issues guidelines to hold influencers responsible; safeguard consumers

The guidelines go on to say that individuals should not endorse products or services that they have not personally used

States to set up district-wise price monitoring centre for essential items

A senior government official indicated that the Center is making every effort to manage the prices of basic commodities through the Price Monitoring Division

Odisha consumer court orders mall to pay Rs 25K for charging for carry bag

The court has directed the shopping mall authorities to release the compensation amount within 30 days from the date of the receipt of the order

Govt issues new guidelines to curb misleading ads; bans surrogate ads

The guidelines, notified by the consumer affairs ministry have come into force with immediate effect specify due diligence to be carried out while endorsing in advertisements

Letter to BS: Firms should focus more on customer satisfaction than profits

In spite of the Consumer Protection Act, 2019, the consumer's awareness about the quality of product or service remains low.

Covid-19: Quirky campaigns to bring lasting change in people's behaviour

How can governments and health agencies drive lasting lifestyle changes to combat Covid-19?

Govt to hold consumer fair on Oct 20 for grievance redressal

The fair aims at providing a common platform for grievance redressal and consumer awareness

Delhi tops in consumer plaints

National consumer helpline gets 173,000 plaints in 2015-16; sharp surge in those against e-commerce firms