How Crossword is Using AI to Reinvent Bookstores
Last Updated : Aug 08 2025 | 3:51 PM IST
In this episode of Manager’s Mantra, Nidhi Gupta, Executive Director at Crossword Bookstores, shares how she’s using technology to reinvent a legacy brand, personalising book discovery, empowering teams, and building community spaces.
A quick masterclass on leading through change while staying true to your roots.