RailOne super app launched: How to book IRCTC tickets, track trains & more

Indian Railways has launched the RailOne app, a unified platform for booking reserved/unreserved tickets, tracking PNR, accessing Rail Madad, and more, with single sign-on and R-Wallet

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In a move to make train travel more seamless and user-friendly, Indian Railways has introduced a new “SuperApp” called RailOne. This all-in-one platform consolidates all railway services into a single app, aiming to simplify travel for India’s 7 billion annual railway passengers.

 

The RailOne app offers a unified solution for all your travel needs. Available on both the Google Play Store and Apple App Store, the app enables users to easily book tickets, order food on board, check train status, track PNR status, and more—all within one interface.

RailOne – Unified experience for railway passengers

For years, train travellers, particularly those from rural or semi-urban regions, have been using multiple apps to manage bookings, check live train updates, and lodge complaints. The RailOne app eliminates that complexity by offering a single sign-on feature. This allows users to access all key services without logging into different platforms repeatedly.

 

“This app brings together services previously available on multiple Indian Railways apps into a single, easy-to-use interface,” said the Ministry of Railways at the launch.

 

The app uses an OTP-based single sign-in system for quick and secure access.

RailOne App: One app, multiple features

RailOne is a rebranded and upgraded version of the SwaRail App, which was rolled out a month ago. Since then, the app has already seen over 1 lakh downloads on the Play Store.

 

Key features of the RailOne app include:

• Booking reserved and general tickets
• Live train tracking and coach position
• Onboard food ordering
• Parcel and cargo enquiries
• Access to R-Wallet for payments
• Lodging complaints via Rail Madad

The app also includes a “Do You Know” trivia section that provides interesting facts about Indian Railways, such as details about the first passenger train or India’s longest railway route. Users can select between Hindi and English as their preferred language for app usage.

How to get started with the RailOne app?

Here are the simple steps to use the RailOne app:

• Download it from the Play Store or App Store
• Register using a mobile number or log in with your Rail Connect or UTS credentials
• Browse features like ticket booking, train search, coach position, order food, parcel inquiry, and more
• The app interface is designed to be intuitive and user-friendly, catering to both tech-savvy users and first-time digital passengers.

Indian Railways: Three major upgrades to train ticket booking in 2025

Along with the RailOne launch, Indian Railways is also upgrading its ticketing and reservation system with three major reforms to enhance efficiency and passenger convenience:

1. Advanced chart preparation (8 Hours before departure)

• Existing charting time is 4 hours before departure
• Now, charts will be prepared 8 hours in advance
• For trains departing before 2:00 PM, charts will be finalised at 9:00 PM the previous night
• This will help passengers know their waitlist status earlier and plan accordingly

2. Tatkal bookings are only for verified users

• Starting July 1, 2025, Tatkal tickets will only be available to verified users
• Verification will be done via OTP-based authentication
• Users must verify their identity using Aadhaar or DigiLocker documents
• Full rollout expected by the end of July 2025

3. Enhanced reservation system (Coming December 2025)

• Being developed by CRIS (Centre for Railway Information Systems)
• System capacity to increase tenfold
• Able to handle 150,000 reservations per minute
• Capable of processing 4 million enquiries per minute
• Support for a multilingual user interface
• Special booking features for Divyangjan (persons with disabilities), students, and patients

Final Thoughts

With the launch of the RailOne app and major enhancements to its booking infrastructure, Indian Railways is taking a significant step toward digitising and modernising train travel across the country. Whether it’s booking a Tatkal ticket, ordering food, or checking live train updates, passengers can now access everything in one place, making train journeys more convenient and connected than ever before.