 "Zomato, food delivery, online")
Even as people continue to patronise food aggregators like Swiggy and Zomato through the pandemic, the number of user complaints also increased during the period, a study by community social media platform LocalCircles has found.
Most complaints were concerning food hygiene and quality standards. LocalCircles users complained of having received stale, expired or poorly packaged food when they ordered food via food aggregator apps.
Several reports suggest that despite reporting a bad experience, the standard customer service response was to deal with the food with no provision for a refund or credit. The most that consumers could do is rate
