Amit Jatia, Vice-Chairman of Westlife Development which operates McDonald’s India restaurants in West and South India, and has market leadership in the burger market, talks to Pavan Lall about new operating standards the parent company has set, challenges for the QSR business here, and how the epidemic has impacted business. Edited Excerpts:
How has the epidemic impacted you, and what sort of toll is it taking on the staff and your company?
Of our 320 locations, between 80 and 100 restaurants are doing delivery, and in limited cases takeaway and pick up. So, of course, our business is seeing an