India Inc must build digital ethics into its business model: Deloitte, BCIC

Indian companies must consider a “digital ethics framework” in order to ensure a holistic view of ethics, and govern the digitalisation journey of their business, a paper by Deloitte Touche Tohmatsu India LLP (DTTILLP) and Bangalore Chamber of Commerce (BCIC) said.

An accelerated pace of digital transition, consumption of goods and services via app-based interface, and proliferation of data bring numerous risks such as biased decision-making processes being transferred to machines or algorithms. These biases can be a threat to the reputation and trust towards stakeholders, as well as cause operational risks.

Explaining ethical grey areas with an example, the paper "Digital Ethics: Ethical ‘now’ for a resilient ‘next’," points to cab aggregator services. While user behaviour and travel patterns are recorded