IT firm Cognizant bets big on automation advisory service in BPM space

Cognizant is taking automation deeper into its business process management (BPM) services unit, which it has aspirationally named Digital Operations.

The Nasdaq-listed information technology services company, which claims to have around 6,000 virtual workers (or bots) for the BPM business, is betting big on automation advisory service wherein it is looking at making a few acquisitions, Sumitra Gomatam, president, digital operations at Cognizant, said.

Gomatam said Cognizant is driving intelligent process automation (IPA) with clients in key verticals such as health care, banking, and financial services.

By implementing IPA technologies, Gomatam said the company has been able