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Observe.AI, which provides artificial intelligence-powered agent enablement for voice customer service, has raised $26 million in Series-A financing led by Scale Venture Partners. The funding round, in which Nexus Venture Partners, Steadview Capital, 01 Advisors and Emergent Ventures also participated, will allow Observe.AI to expand its US-India team globally and accelerate product development. This round brings the company’s total funding to $34 million.
“Legacy speech analytics systems are simply not meeting the needs of the world’s top brands,” said Swapnil Jain, chief executive and co-founder, Observe.AI. “Today’s customer service agents have a unique ability to emotionally connect with customers and are
