"We're taking steps to fix this industry wide issue. Ola drivers will now see approx drop location & payment mode before accepting a ride. Enabling drivers is key to reducing cancelations," tweeted Ola co-founder and CEO Bhavish Aggarwal.
Aggarwal, a computer engineer from the Indian Institute of Technology, Bombay, founded ride-hailing firm Ola in 2010 along with his college mate Ankit Bhati.
Ola was valued at $6.5 billion when it raised funding from South Korean vehicle maker Hyundai in 2019. Ola has raised around $4.5 billion from investors to date. Last week, filings showed that it had raised a fresh round of $139 million at $7.3 billion valuation as the company prepares for an IPO early next year.