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CSC, WhatsApp launch chatbot helpline for tele-consultation in hinterlands

The helpdesk on WhatsApp makes it easy for people to seek support from administration, consult doctors, access a wide range of Covid related resources

Photo: Bloomberg
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Photo: Bloomberg

BS Reporter New Delhi
The Common Services Centre, a special purpose vehicle under the Ministry of Electronics and Information Technology on Thursday launched a dedicated chatbot-based helpline on WhatsApp to provide a digitally inclusive tele-consultation solution for people including in rural and remotest parts of India.

The helpdesk on WhatsApp, called "CSC Health Services Helpdesk" makes it easy for people to seek support from administration, consult with doctors, access a wide range of Covid related resources and get their queries addressed.

The CSC Health Services Helpdesk on WhatsApp is free to use and will be available in Hindi and English. To access the helpdesk, WhatsApp users