From filing complaint to giving judgment, social media needs more humans

Actual human beings must decide whether to proceed with the suspension or banning process

Rare is the week that doesn’t bring some new controversy over someone or something being banned from Twitter or Facebook for being too offensive. (Latest: a Led Zeppelin album cover.) As regular readers know, I prefer more speech to less speech, but this column isn’t about what content rules private companies should enforce. Today I’m wearing my fair-process hat. These mighty controversies over kicking users off social media would be mightily reduced if there was a better process for making the decisions.

And I have one. I can summarize my proposal this way: Human at the front end, human in the