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Resolving social media grievances a tough job for GACs, warn policy experts

Resolving social media grievances a tough job for GACs, warn policy experts

Illustration: Ajay Mohanty
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According to the gazette notification released by the MeitY, the government will establish one or more GACs within three months. Illustration: Ajay Mohanty

Sourabh Lele New Delhi
A day after the government notified the IT Amendment Rules, 2022, several public policy experts flagged challenges in front of the upcoming grievance appellate committees (GACs). This is mainly due to the huge volume of content-related complaints on social media platforms. The government has repeatedly expressed concern over flaws in the grievance redressal mechanism of various social media platforms.

Minister of State for Electronics and IT Rajeev Chandrasekhar said the failure to resolve complaints of citizens is prompting the government to take this step. He added that the grievance redressal mechanism that the government had left to the intermediaries to

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First Published: Oct 30 2022 | 3:46 PM IST

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