Consumer helpline data indicates traders are charging GST over MRP

About 58% of calls on the helpline were general enquiries about the GST and how it should be dealt with

As the goods and services tax (GST) Council gets down to further simplifying of the rules, data on consumer complaints and grievances regarding the tax will provide some insight on how the general public has responded to the new system and the problems they encounter.

According to records maintained by the National Consumer Helpline (NCH) in the initial few months after the tax change in July 2017, around 11 per cent of complaints came from consumers who say they were being charged GST by traders, but weren’t provided correct bills or the GSTN number. This was the case in the