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DGCA asks airlines to waive cancellation fees over Coronavirus outbreak

The aviation regulator issued the advisory as customers have been forced to cancel travel on government orders but are unable to claim a full refund from airlines because of fare rules

Aviation turbine fuel price had risen 60 per cent since mid-2016, adding to the airlines’ woes.

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Airlines deduct a cancellation fee based on the fare type and this has led to mass complaints against the carriers on social media.

Aneesh Phadnis Mumbai

2 min read Last Updated : Mar 14 2020 | 12:20 AM IST

The Directorate General of Civil Aviation (DGCA) on Friday asked international airlines to consider waiving cancellation fees to provide relief to passengers whose travel plans are disrupted due to the Coronavirus outbreak.

The aviation regulator issued the advisory as customers have been forced to cancel travel on government orders but are unable to claim a full refund from airlines because of fare rules. Globally, airlines are offering customers free change in date or destination but refund is being paid based on fare rules. Airlines deduct a cancellation fee based on the fare type and this has led to mass complaints

Topics : Coronavirus DGCA Civil Aviation Civil Aviation Ministry

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