Digital services' share in IT export to double to 30% by 2020: Crisil

Beside in-house reskilling, firms thought likely to undertake more acquisitions

The share of digital services in the export revenue of Indian information technology (IT) service companies are expected to double to around 30 per cent by 2020, says rating agency and research firm CRISIL.

This will be supported by initiatives like large-scale reskilling of the tech workforce and more of mergers and acquisitions (M&A) in the digital space.

'Digital' encompasses newer technologies such as Big Data and Analytics, Internet of Things, Artificial Intelligence, machine learning, Robotic Process Automation, Augmented Reality and Virtual Reality. Which organisations are seen increasingly embracing as they digitalise their operations, migrating to a cloud and smartphone environment.

The share