Business Standard

Govt mulls way of protecting online consumers from 'reward'-based reviews

The BIS wants it make it obvious when reviews are based on rewards and easier to verify if the reviewer is 'real'

Online shopping

The move will have a far reaching impact in the online space as reviews form a key element in a consumer’s decision to buy and reviews straddle online sites

Surajeet Das Gupta New Delhi
In a bid to make it easier for consumers to know whether the review they are reading of a product or service is entirely independent or based on the reviewers getting ‘rewards’, the Bureau of Indian Standards (BIS) has proposed a solution.

In addition, in a draft revising the Standards on Online Consumer Reviews: Principles and Requirements for Their Collection, Moderation and Publication, the BIS has suggested that the administrators of online sites should not account ratings collected with rewards when calculating the overall rating of a product or service.
Instead, these reviews should have a separate rating and have a

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First Published: Oct 24 2022 | 11:07 PM IST

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