The Prime Minister’s Office (PMO) has stepped in to allay exporters’ fears on stuck goods and services tax (GST) refunds, and has asked what issues they are facing, Business Standard has learnt.
Export organisations, in their responses to the PMO, have stated that among the input tax credit refund claims submitted online, about 45 per cent were not accepted manually by the tax authorities. Part of the process of the refund is online and another part involves physical submission of documents, unlike that for Integrated GST refunds, which is fully online.
The reason for not accepting, they said, is the

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